Frequently Asked Questions

Yes, we offer free shipping on all Canadian orders. No hidden fees, no surprises at checkout; you'll see the full breakdown before you pay.

Orders are typically processed within 1 to 2 business days. Once dispatched, delivery usually takes 3 to 9 business days, so you can expect your dress within 4 to 11 business days of ordering.

Once your order has been confirmed and dispatched, you'll receive an email with your tracking details. You can also track your order anytime via our Track Your Order page.

Every product page includes a detailed size chart to help you find your fit. If you're between sizes, we generally recommend sizing up for the most relaxed, comfortable fit. Still unsure? Just send us a message and we're happy to help you choose.

We offer a 30-day money-back guarantee. If it's not quite right, you have 30 days from delivery to send it back, no questions asked. Full details are on our Refund & Return Policy page.

Please get in touch as soon as it arrives by emailing us or using our contact form, and we'll sort it out as quickly as we can.

Yes. All payments are processed securely through trusted providers and protected with SSL encryption. For more on how we handle your data, see our Privacy Policy.

Visa, Mastercard, Maestro, Apple Pay, Google Pay and Shop Pay.

You can reach us anytime via our Contact page or by emailing info@velloryhouse.com. A real person reads every message, and we aim to reply within 24 hours.